Over 313,000 deliveries completed successfully to date

How we establish Best Practices

All STS drivers are provided with a contact sheet that lists 3 phone contacts for each of our clients

In the case of an invoice issue:
The driver will call each of these contacts until they receive an answer.
If we get an answer the Driver will communicate all necessary information to our client’s representative in order to facilitate any changes needed to complete the delivery successfully and prevent a rejection of an order.
If we cannot reach any client representative, the delivery location will instruct us on whether they would like to do a partial or full rejection

In any case where the payment method listed on the invoice does not match what the delivery location claims for payment terms during a delivery, we will call a representative for your company to confirm the correct payment method before proceeding.
We also offer a free tracking service for this, where we will record every instance of payment method mismatch and then send you a spreadsheet for ease of updating invoices for your clients

There are never any fees associated with rejections
- Partial Rejection: The delivery location will circle each product to be rejected on the invoice, and then sign. The Driver will sign in the very bottom box to indicate they are taking rejected order items back with them
- Full Rejection: The delivery location will sign the invoice and the Driver will sign in the very bottom box to indicate they are taking rejected order items back with them
The rejected order items will be sealed into a box or bin with tamper tape and then returned to our client